Privacy Policy

1. Introduction

Miradahoy ("we", "our", or "the platform") is committed to protecting the privacy of users accessing our educational services. This Privacy Policy describes how we collect, use, and protect personal information in accordance with Guatemalan laws and international data protection standards.

By using our educational platform, you accept the practices described in this policy.

2. Information We Collect

We collect the following types of information when you use our services:

2.1 Information Provided Directly

• Full name
• Email address
• Phone number
• Messages and inquiries sent through contact forms

2.2 Automatically Collected Information

• IP address and approximate geolocation data
• Browser type and operating system
• Pages visited and time spent on site
• Referral source and browsing patterns

3. Use of Information

We use the collected information for the following purposes:

• Respond to requests for information about our educational programs
• Provide access to resources and training materials
• Send communications related to educational content updates
• Improve platform functionality and user experience
• Comply with legal and regulatory obligations in Guatemala
• Prevent fraud and ensure platform security

4. Legal Basis for Data Processing

The processing of your personal data is based on:

• Explicit consent granted when submitting contact forms
• Performance of educational services requested by the user
• Compliance with applicable legal obligations in Guatemala
• Legitimate interests in improving our educational services

5. Sharing Information with Third Parties

We do not sell or rent personal information to third parties. We may share information in the following circumstances:

• Technical service providers that facilitate platform operation
• Web analytics services to improve user experience
• Government authorities when required by Guatemalan law
• Educational partners with your explicit prior consent

All third parties are contractually obligated to protect your information in accordance with this policy.

6. Cookies and Similar Technologies

We use cookies and similar technologies to improve site functionality. For detailed information about cookie usage, please consult our Cookie Policy.

You can manage your cookie preferences at any time through the consent banner.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmissions
• Restricted access controls to personal information
• Regular security audits
• Security incident response procedures

8. Data Retention

We retain your personal information for the time necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period. Inquiry data is retained for a period of 3 years from the last interaction.

9. Your Rights

In accordance with Guatemalan data protection legislation, you have the following rights:

• Access: request information about the personal data we hold
• Rectification: correct inaccurate or incomplete data
• Deletion: request deletion of your personal data
• Opposition: object to the processing of your data in certain circumstances
• Portability: receive your data in structured format
• Revocation of consent: withdraw previously granted consent

To exercise these rights, contact us at info@miradahoy.com

10. International Data Transfers

Your data may be transferred and processed on servers located outside Guatemala. In such cases, we ensure that appropriate safeguards are implemented to protect your information according to international standards.

11. Minors

Our educational services are directed to individuals over 18 years of age. We do not intentionally collect information from minors without verifiable parental consent.

12. Policy Updates

We reserve the right to update this Privacy Policy periodically. Substantial changes will be notified through the website with at least 30 days notice. The last update date is indicated at the top of this document.

13. Contact

For questions, concerns, or exercise of rights related to this Privacy Policy, you can contact us:

• Email: info@miradahoy.com
• Phone: +501 223-5128
• Address: 8 Baymen Ave, Belize City

14. Applicable Law

This Privacy Policy is governed by the laws of Guatemala. Any dispute related to the processing of personal data will be resolved according to Guatemalan jurisdiction.